Training for employees is important for any type of business. If the people that are running the day to day sales, services, and purchases do not know what they are doing, or how to properly do their job by being effective and efficient how is a company going to stay profitable and productive. There has to be training of the job, not just a job description; a hands on guide and physical training session to show new hires and current employees how to be successful at their jobs and involved in company. With this the individual and the company interests are parallel to each other.
Individual training and team building are both important within a workplace. A team strongly depends on the expertise of each of its members, if one link in the chain is rusty or is loose this causes a weak bond and loss of productivity, time, and profitability. I think cross-training is the most important, it provides exposure and practice with other teammates' tasks, roles, and responsibilities. This training is an effort to increase shares understanding and knowledge among team members. Training in the end should help increase employees' desire to perform well and management should always provide feedback whether positive or negative, so employees can see their strengths and weaknesses.
This link is to an article that explains the importance of job training and how different departments i.e. HR needs to look at different skills and qualities than another department.
Sonya,
ReplyDeleteI agree with your assessment. Sales personnel and those in charge of day to day operations should be trained not only properly but regularly as well. Technology is fast-changing and only those companies that choose to keep pace with it will be successful.